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All sales final. Exchanges or store credit within 30 days of delivery. Items must be unworn, unwashed, with original tags attached. Customer pays return shipping.
What is the return address?
Email us at support@maisonbullion.com with your order number for return instructions.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Can I cancel or modify my order?
Email us immediately if you need to modify or cancel. We'll try, but no guarantees once it's processed.
Do you have a physical store?
No physical store. Online only.
2. Product Questions
What size should I order?
Check the size chart on each product page.
What is the material of this product?
Materials listed on each product page.
3. Payment Questions
What payment methods do you accept?
All major credit cards, Apple Pay, Google Pay, Shop Pay.
Do you offer installment payment options?
Yes, we offer installment payment options such as Afterpay and Klarna.
4. Shipping Questions
How long does shipping take?
Orders ship within 1-3 business days. Domestic: 3-7 days. International: 7-21 days.
How much does shipping cost?
Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.
Do you ship to P.O. boxes?
Yes. Provide complete P.O. box address at checkout.
5. Contact Questions
How can I contact customer service?
Email support@Maisonbullion.com. We respond within 24-48 hours (Mon-Fri).
How can I provide feedback?
We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at support@Maisonbullion.com..
